It is hard and still not broken in after 2 weeks of wear. They seem like the hardest Merrels I have ever worn. I added more arch support for my high arches. I used the Merrel insole plus added a 3/4 length support which helps. Overall the shoe seems pretty good other than the hardness. The bonus side you could walk on a nail and I dont think it would make it past the outsole.This shoe seems to have a bit harder rubber than other Merrell shoes I've owned. It's definitely stiffer and less flexible. The fit was good. At first, the arch of the insole was very high. It was putting a lot of pressure on the arch of my foot. But after wearing the shoes for a few days, this went away and the shoes became very comfortable to wear. I think they now conform to the shape of my feet. I now like the shoes and I wear them daily.I almost gave up on Merrell. I tend to wear a shoe that fits comfortably till it's long overdue death and I have worn out other Merrell styles in less than what I consider a reasonable time. These shoes are a bit on the tight side but still fit to size. They are definitely waterproof. I'm not a fan of the eyehook style for the ties (only on the last tie) but so far they have not been an issue. Alternating these with Moab waterproof low cuts, quite a difference in feel (these are snug where the Moabs are very wide almost loose). Might even buy again.Delivery was timely. Packaging was fine. Appearance and fit is as expected. But I've only had the shoes for a few days. So I rate them 4 stars until I have the chance to see how well they hold up.I love this brand of boots but unfortunately had to return as they seemed to be a bit small. I have a wide foot and these did not feel very comfortable so order the next half size or size up if you have a wide foot.I've only had them a few days, but I've got a few miles on them and they're very comfortable. I can tell they're stiffer and designed to be more supportive and durable than the Moabs, which is good; I hope they last longer. So far, so good!I have never been disappointed by Merrell. The shoes run true to size, are comfortable, and hold up very well to hiking trails, roads, or where ever life takes you! very happy with this purchaseShoe is nice just runs small. I normally wear size 11-4E website recommended buying 11-D. No go. Too narrow and too short.excellent deal, Amazon.ca rules!!No complaints, these shoes are great!La grandeur est plus petite que d’autre marque pour des 10 homme .